Terms and conditions

  • You can make your reservation by filling in our online form or by calling +34 910 059 537. We are available from 9 am to 8 pm.
  • You can also come to our office close to Plaza de España and reserve directly.
  • There is no pre-payment necessary to formalize your reservation.
  • During the booking process, it is important that you fill in your contact details correctly.
  • In case there is any difficulty with your reservation, our Tour Manager will contact you and suggest you a suitable alternative.
  • In order to use the Segway properly, we recommend a weight between 35 and 120 kilograms
  • Minors always need to be accompanied by an adult.
  • Segway Tour participants need to be at least 10 years old
  • For the risk of potential falls, we cannot include pregnant women in our Segway tours.
  • The meeting point is Plaza de España in front of the Monument to Cervantes.
  • Your guide will be waiting for you 5 minutes before the tour start, wearing our corporate cloth and mounted on a Segway.
  • From there you have a short walk to our head quarters in Martin de los Heros, 13.
  • Your punctuality is essential for a smooth start of your Segway tour
  • In case you are late, our guide will be waiting for you for a maximum of 5 minutes, or 15 minutes in case you reserved a private service.
  • In case you can not attend your Segway Tour, let us know so we can reschedule you.
  • Rain is usually not a problem in Madrid; thus we also go on tour when it is raining.
  • We provide rain ponchos for all participants.
  • In case you do not enjoy the tour in the rain, we can arrange an alternative schedule.
  • Before the start, we will inform you about the general condition of our service.
  • We provide a helmet for each participant. All sizes are available.
  • In case you never used a Segway, we will dedicate 5 minutes to train before leaving.
  • We will prepare you to drive fluently and enjoy the streets of Madrid.
  • We drive on sidewalks and bicycle lanes according to the regulations.
  • The guide adapts the speed according to the circumstances.
  • We like you to enjoy Madrid while respecting other pedestrians.
  • You pay our service once the tour is finished and the client is happy.
  • You can carry out your payment in cash or by credit card.
  • We appreciate if you could share your opinion on Madrid Segway Tour with other travellers.

We're closed to new bookings!

We are closed for the time being.
No new bookings are being accepted at the moment.

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