Terms and conditions

  • You can make your reservation by filling in our online form or by calling +34 910 059 537. We are available from 9 am to 8 pm.
  • You can also come to our office close to Plaza de España and reserve directly.
  • There is no pre-payment necessary to formalize your reservation.
  • During the booking process, it is important that you fill in your contact details correctly.
  • In case there is any difficulty with your reservation, our Tour Manager will contact you and suggest you a suitable alternative.
  • In order to use the Segway properly, we recommend a weight between 35 and 120 kilograms
  • Minors always need to be accompanied by an adult.
  • Segway Tour participants need to be at least 10 years old
  • For the risk of potential falls, we cannot include pregnant women in our Segway tours.
  • The meeting point is Plaza de España in front of the Monument to Cervantes.
  • Your guide will be waiting for you 5 minutes before the tour start, wearing our corporate cloth and mounted on a Segway.
  • From there you have a short walk to our head quarters in Martin de los Heros, 13.
  • Your punctuality is essential for a smooth start of your Segway tour
  • In case you are late, our guide will be waiting for you for a maximum of 5 minutes, or 15 minutes in case you reserved a private service.
  • In case you can not attend your Segway Tour, let us know so we can reschedule you.
  • Rain is usually not a problem in Madrid; thus we also go on tour when it is raining.
  • We provide rain ponchos for all participants.
  • In case you do not enjoy the tour in the rain, we can arrange an alternative schedule.
  • Before the start, we will inform you about the general condition of our service.
  • We provide a helmet for each participant. All sizes are available.
  • In case you never used a Segway, we will dedicate 5 minutes to train before leaving.
  • We will prepare you to drive fluently and enjoy the streets of Madrid.
  • We drive on sidewalks and bicycle lanes according to the regulations.
  • The guide adapts the speed according to the circumstances.
  • We like you to enjoy Madrid while respecting other pedestrians.
  • You pay our service once the tour is finished and the client is happy.
  • You can carry out your payment in cash or by credit card.
  • We appreciate if you could share your opinion on Madrid Segway Tour with other travellers.
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